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Iain Scarrow - The Fern House. Also another diskname for which I don't have a clue why it is there. (AXV CD/DVD-ROM SCSI CdRom Device). Welcome to WD forums Merrin.

So that is most probably a virtual device driver (so a bit of s/w pretends to be a cd/dvd so you can 'mount disk images') installed by a product called alcohol 120, do you recognise this? Given all your symptoms, I'd start troubleshooting this one, by reading the section headed 'class filter drivers' on my sticky in this forum & follow the advice given in the M$ KB that is quoted. I deleted the dvd/cd player and rebooted, but it still didn't work. So I am trying to find the driver, but without any luck. Did you also delete the upper & lower filter keys as described in the kb?

CD DVDs don't have manufacturer specific drivers, like other bits of hardware can, windows has standard files perform the reading function. Burning programs (& virtual drive programs) add their own proprietry 'class filter drivers' to add functionality, i.e. Writing in this case, which are called from the registry keys that need resetting as described in the KB. I have deleted the upper filter. There was no lower filter in HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Contro l Class {4D36E965-E325-11CE-BFC1-08002BE10318 This is what is left in this registry folder: - (standard) - Class - EnumPropPages32 - Icon - Installer32 - NoInstallClass - SilentInstall - TroubleShooter-0 There are 4 subfolders: - 0001 (standard) - 0002 (standard) - Properties (standard) - 0000 (DriverDate, DriverDateData, DriverDesc, DriverVersion, EnumPropPages32, InfPath, InfSection, MatchingDeviceId, ProviderName). So it shows as a drive letter in my computer & seems ok in device manager, but fails to recognise any disk whatsoever when in windows? So back to my sticky again, lets try the 'cd boot test' now - the idea of this being to test your unit outside windoze, so that we can eliminate 'software madness' as much as possible, as there's lots of things can go wrong in windows - I/we need to know if you can either boot from a system cd (if you've got one handy) or be able to read a data cd in dos (the sticky details all of this ).